Freitag, 30. März 2018

Knowledge management for development

ITIL ®V3 (IT Service Management) - certified
PRINCE2 ® (Projects in Controlled Environments) - certified
Process Manager, PcM (Wifi) - certified
Agile Management Innovations, i am a fan 
Wirtschaftsinformatik - Diplom-Ingenieur (MSc), TU Wien
Informatikmanagement - Mag. rer. soc. oec (MA), TU Wien
Wirtschaftsinformatik - Bakk.rer. soc. oec (BA), TU wien
Social Science - DEUG, Togo, Lomé

Mr. Bedi was IT Application Manager by KPMG Austria from June 2009 till June 2018. He is responsible for the 2nd and 3rd level support for the standard and individual Business Applications Software (e.g. eAudit, BMD, Citrix, ...) used, Contact person for key users from the departments, Survey of customer needs, Monitoring, analysis, resolution of daily applications operations errors, Conducting software tests and deployment, updating of IT documentation, Coordination of internal and external partners etc. 
Focus areas: IT Operations (IT Service Management, IT for the well-being of everyone, and digital life, process, quality, support, customer satisfaction).

I am currently working by Post Austria in the area of IT operations

Mr. Bedi has also interest in information and  knowledge for sustainable development. Certain of my papers as well as my books  are focused on knowledge for development. Below you can find some…..

Why operate agile in sustainable development programmes and projects?
Holistic framework to improve development projects and interventions
Framework Guide about Performance Indicators in Knowledge Management for Development
World Sustainable Building: Knowledge for Development Without Borders, an alternative of a non-profit organization that supports Development Institutions for tracking and monitoring on real time the world´s most complex development challenges?
Knowledge for Development Template and Workflow for Tracking and Solving the World’s Most Difficult Development Challenges
The role of Why? | What? | How? in Knowledge for Development to unlock development complexity where development efforts are still having resistances.
Thinking outside the box: Rethinking the sustainable development processes with the example of the Lampedusa disaster
We are lacking of the right delivery process and not of practical knowledge for development
Framework based on knowledge for Development to analyse and measure the worth of Development Interventions
Holistic framework to improve development interventions
Setting Key Performance Indicator (KPI) for Knowledge Package for Development
Knowledge Package for Development
Agile knowledge Package Quality Policy: It is the Right Delivery and the Real-Time Access to the Knowledge for Development!
Creating decentralized knowledge management and transfer culture for development
How Knowledge can Impact Development?
Change Management and Knowledge for Development
Évaluation et Développement Durable
A holistic approach: the sociocultural infrastructures and the Millennium Development Goals (MDGs)
Why I think about the design of Global Services Support to achieve long-term Sustainable Development Goals (SDGs) through Simple and Good Practices of the MDGs?
Évaluation agile: la vie privée et sociale des plus pauvres comme des indicateurs pertinents dans les processus d´évaluation des projets et programmes de développement durable
La coopération agile au développement
La gouvernance des Partenariats Public-Privé (PPP), la gestion des ressources locales et aides au développement en Afrique
Afrique: Champ de Théâtre économique entre les pays riches et la Chine.
Books on Amazon

*Author, Amouzou Bedi - Business IT Application Management 

Additional | Expertise in, and knowledge of the IT Operations standards management and its cultural implications (e.g., IT Operations Leadership und People Management based on IT agile mindset). Contact on Linkedin.  I will try to update these papers on a regular basis if a need arises. Many thanks for taking your time to read my papers, and for sharing this with the others.