ITIL ®V3 (IT Service Management)
PRINCE2 ® (Projects in Controlled Environments)
Agile Management Innovations
Wirtschaftsinformatik - Diplom-Ingenieur
Informatikmanagement - Mag. rer. soc. oec
Wirtschaftsinformatik - Bakk.rer. soc. oec
Social Science - DEUG
IT Financial Management (system engineering, application management, development of business case, financial analysis, market research, feasibility, Return oninvestment (ROI), IT purchasing, Services Management, maintenance and supporting etc.) comprises the discipline of ensuring that the IT infrastructure is obtained, managed and supported at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so that an organization can understand the costs of its IT services. These costs may then be recovered from the customer of the service…..
Effective IT Financial Management must recognize when the timing is appropriate to make investments in application platforms and infrastructure to enable the business to deliver on its growth objectives. Knowing the „why‟, „what‟, „how‟, „when‟ and „which tools‟ to use to protect the current assets, maintain the current operation and migrate into the future, respond to the business requirements and concurrence require a specialized skill set, the knowledge of IT Market trends and communities.
My goal for this blog is to
assist IT Financial Management in understanding and making efficient Total Cost of Ownership (TCO), decision,
including efficient organizations assess of the business value (costs,
benefits, and ROI). This requires the well understanding of the market trend
and the value of moving from the „why‟, „what‟ to the „how‟.
This blog provides a
comprehensive, a quick view, and a general-purpose business framework to support the development and
the maintenance of business cases for enterprise-scale information
technology-based projects.
This work can be used as a standard template
for technology-based initiatives, and by individual to articulate, identify
issues and present creative model and practical solutions to the feasibility,
and to judge the ROI of an IT Financial Management.
Strategic Implementation Plan
This addresses the
challenge of the information technology-based project. The Strategic
Implementation Plan foresees a first set of specific actions to be followed:
- Assessments for Business value studies, Custom IT investment analysis and decision.
- Tools & Calculator for Advanced, enterprise-ready, research-based analytical tools.
- Research for Pioneering data-intensive research World-class modelling and analysis.
- Training for Value-based sales & decision-making skills.
- Marketing Communications for Highly credible quantitative vendor product marketing collateral.
In addition, networking and knowledge sharing
on innovative, rentable IT Financial Management may be pursued. A sample
example of strategic implementation Plan can be found on the following table:
|
Assessments
|
Tools &
Calculators
|
Research
|
Marketing Communications
|
Training
|
Assessments
|
|
Objective
|
Business
value studies
Custom
IT investment analysis and decision support
|
Advanced,
enterprise-ready, research-based analytical tools
|
Pioneering
data-intensive research
World-class
modeling and analysis
|
Highly
credible quantitative vendor product marketing collateral
|
Value-based
sales & decision-making skills
|
|
Recent Topics
|
Business
intelligence
Windows 7
Microsoft Office 2010, SharePoint,
MDOP
Licensing analysis (EA/SA)
|
Project
portfolio assessments
Windows 7
IT initiative ROI tool
Business Intelligence
Microsoft BI
|
Impact
of IT capabilities (maturity) on firm performance
IT
Capability Framework
Cost/benefit/KPI
evidence sources
|
Windows
Vista
Microsoft
SQL Server
MDOP
Small
Business Server
|
Value-based
selling
Effective
tool usage
How to
develop business cases
|
|
Services &
Deliverables
|
Solution
benefits (IT, business; qualitative, quantitative)
Costs
& risks
Financial
analysis (ROI)
Business
case
|
Tool
design & development
Data/logic
research
Training
Support
|
Cost-benefit
modeling
Research
synthesis
Multi-firm studies
Feature-benefit
analysis
|
White
papers
Case
studies
Marketing
content
Presentations
|
Content
development
Training delivery
|
|
Customers
|
IT/business
decision-makers
|
Decision-makers
IT
vendors
Service
providers
|
IT
vendors
Analysts
Decision-makers
|
IT
Vendors
|
Vendor
sales
Decision-makers
& analysts
|
Understanding the category definitions
The Category Definitions provides guidance on clarification of service and investments in services. The IT Labor category Definitions can be found on the following table:
Category
|
Definition
|
PC Engineering
Services
|
PC Hardware management, PC image management, user admin and
provisioning, data management, backup &restore, network management,
server/tools management 3rd-level/advanced support
|
Application
Management
|
Application
strategy, Software inventory management, configuration, packaging,
testing, software deployment, installation failure and support
|
Security
|
Security assessment and planning, security patch management, security
incident remediation
|
Services Desk
(Helpdesk)
|
Technical Support. Call center (remote), support (tier0/1) of user
computing. Include all channels (phone, email, web, walk-in, etc.) Do not
include non-PC-related requests.
|
Deskside (On-Site) support
|
Deskside (dispatched) support
(typically escalated from the Service Desk)
|
Administration
and Other
|
Finance, other purchasing, training, planning, administration, senior
management, and other.
|
Client
Application Development
|
Client-side application coding/testing and advanced
troubleshooting/fixing
|
Contractors
|
Non-employee FTEs that directly conduct the above on-going services.
The model assumes that savings (efficiency improvements) that impact
employees will also impact contractors in a similar way (the model applies
the same % efficiency improvements). Do not include contractors where this
does not apply.
|
External Services
|
External Service providers that directly conduct the above on-going
services. The model assumes that savings (efficiency improvements) that
impact FTEs will also impact External services the same percentage.
Do not include Service where this does not apply.
|
Table 2: The IT Labor category Definitions
Strategic Technology Plan- Description
The Strategic Technology Plan- Description enables IT Financial Management to describe and to know where they are now and where they want to be some time in the future with regard to the technology and infrastructure in the organisation. It often consists of the following table:
Worksheet Name
|
Title
|
Description
|
Profile
|
Organizational Profile
|
Collects information
about: organization size, location, and industry; end user types and labor
costs; and the initiative to be modeled. This information is used to
estimate default values for all costs and benefits throughout the rest of the
model. It displays a summary of costs and benefits of the scenario
modeled.
|
Initiatives
|
Initiative Descriptions
|
For Reference Only:
provides key features, capabilities, benefits, and common vendors/products
for the 18 sample initiative types included in the model.
|
Costs
|
Implementation Costs
|
Estimates all costs
(direct and indirect) needed to implement, fully adopt, and support the
solution. Cost categories include: hardware, software, IT labor, and
user labor, including one-time and annual on-going costs.
|
IT Labor
|
IT Labor TCO Savings
|
Estimates IT labor TCO
(as-is and to-be) and TCO savings enabled by the solution
|
Direct Savings
|
Direct Cost Savings
|
Estimates non-labor
direct IT and business cost savings enabled by the solution.
|
Productivity
|
User Productivity
Benefits
|
Estimates user time/labor
savings enabled by the solution. First estimates the amount of time
users spend conducting common business activities then estimates how much the
solution is expected to increase the efficiency of conducting key
activities. The time savings is discounted using a "Productivity
Conversion Factor", then converted into $ value.
|
Revenue
|
Revenue Impact
|
Estimates how and how
much the solution is expected to increase revenue. The benefit is the
profit on the incremental revenue.
|
KPIs
|
Key Performance Indicator
Assessment (Optional)
|
Assessment of how the
solution may impact a variety of business KPIs. In this model, these
KPI changes are not converted into financial benefits.
|
ROI
|
Financial Analysis
|
Summary of costs &
benefits by type; Cash flow analysis; calculation of ROI, payback period,
NPV, and IRR; and graphs
|
Description of Initiatives
The descriptions of initiatives include the detail of the type of the initiative, key features, capabilities, Benefits, vendors and product. Sample data should not be used for making
investment decisions. Sample data is not meant to represent average /typical
project results, is not based on research, and is not provided at the lowest
level detail. It should only be used as a starting point for assessing the
business value of your project. Initiative cost and benefits will differ
substantially from one organization to another. A sample description of initiatives can be found on the
following table:
Initiative
Type
|
Key
Features, Capabilities, Benefits
|
Sample
Vendors And Products
|
PC HW/OS Upgrades
|
· Improved performance, reliability,
security, manageability, productivity
|
· Microsoft Windows Vista, Linux, Red Hat,
Novell
|
· Notebook, desktop, thin-client
|
· Dell, HP, Apple, Toshiba, Lenovo, Fujitsu,
Acer, Sony, Gateway
|
|
· Intel, AMD
|
||
Server HW/SW Upgrades
|
· Virtualization, consolidation, clustering
|
· Microsoft Windows Server, Novell SUSE, Red
hat, Unix, Solaris, IBM AIX, HP–UX
|
· Improved performance, reliability,
manageability, security
|
· IBM, HP, Dell, Sun, Fujitsu, Bull
|
|
· Multi-core, 64-bit, RISC/Itanium, x86
|
||
· Web servers, application servers, DBMS
servers, data warehouse servers, infrastructure servers, high performance
computing servers
|
||
Infrastructure Mgmt / Networking
|
· Asset inventory/management, OS management,
configuration management, change management, systems management, software
distribution, application packaging
|
· Microsoft System Center Configuration
Manager, MDOP, Active Directory
|
· Directory services, group policy objects
|
· IBM Tivoli, BMC Software, CA Unicenter, HP,
LANDesk, Novell ZENworks, Symantec Altiris, Cisco Systems
|
|
· IPV6, LAN, WAN
|
||
· VOIP – voice over Internet protocol
|
||
Storage
|
· Digital storage of business data and
documents
|
· EMC, HP, IBM, Sun, Hitachi, EDS, Network
Appliance
|
· Archival, records management, tape backup,
SAN, NAS, disk arrays, iSCSI, fibre channel
|
· IBM DB2, Microsoft Exchange, Microsoft SQL
Server, Oracle, SAP
|
|
· Capacity management, performance analysis,
storage provisioning, quota management, event management
|
||
Security
|
· Security planning, assessment,
incident/breach management
|
· McAfee, Symantec, CA, Trend Micro
|
· Identity and access management, encryption,
smartcards, authentication, authorization, patch management
|
· Cisco Systems, NetIQ
|
|
· Firewalls, antivirus, anti-malware,
anti-spyware, network access control, information and data rights management
|
· VeriSign, IBM, Unisys
|
|
Application Development / Architecture
|
· Improved software quality, integration,
usability
|
· Microsoft .NET, Visual Studio
|
· Custom developed software
|
· IBM WebSphere, Rational
|
|
· Rapid application development
|
· Sun Microsystems Java
|
|
· Middleware, application server
|
· Java/J2EE/EE, Ruby on Rails, PHP, Python,
Perl
|
|
· Web services, Service-Oriented
Architecture, SaaS (software as a service)
|
· Oracle Fusion Middleware, Application
Server
|
|
· Enterprise architecture (EA)
|
· BEA Systems WebLogic, JBoss (Red Hat), SAP
NetWeaver
|
|
Compliance, Governance, Risk
|
· Methods and software to ease compliance
with regulations such as HIPPA, Sarbanes-Oxley, Basel II
|
· BearingPoint, Deloitte, Ernst & Young,
IBM, KPMG, PricewaterhouseCoopers
|
· ITIL, COBIT, Six Sigma, CMM, ISO
17799/9000, PMBOK
|
||
· Maturity models (Microsoft’s Infrastructure
Optimization Maturity Model)
|
||
· Portfolio management, IT-business
alignment, balanced scorecard, service level management, risk management
|
||
· Business continuity – disaster planning /
recovery
|
||
· IT governance, policies, internal audit,
monitoring
|
||
Outsourcing
|
· Outsource IT and business processes,
applications, infrastructure, or initiatives to reduce costs and improve
results
|
· Accenture, Capgemini, Cognizant, CSC, EDS,
IBM, HP, Siemens, CompuCom, Infosys, Keane, Perot Systems, Satyam, TCS,
Wipro, Getronics, Unisys
|
· Infrastructure management: helpdesk,
on-site support, desktop management, data center services
|
· AT&T, IBM, MCI-Digex, Qwest, Rackspace,
Verio
|
|
· BPO – business process outsourcing
|
||
· Offshore services
|
||
· Application outsourcing, web hosting
|
||
Wireless/ Mobility
|
· Wireless e-mail, mobile access to
line-of-business applications, unified communications,
|
· Microsoft Windows Mobile, Palm, Symbian
|
· VPN, mobile remote access, telecommuting
|
· RIM BlackBerry, Nokia, Apple iPhone, Sharp,
Motorola/Symbol, Fujitsu,
|
|
· Handheld devices, smartphone, PDAs
|
· 3Com, Cisco Systems, Nortel Networks,
Siemens
|
|
· Wireless LAN/WAN, 802.11n, WiMAX, CDMA,
UMTS, GPRS, EDGE
|
· Equant, AT&T, MCI, BT, Sprint, Verizon
|
Table 4: sample description of initiatives
Business Technology Initiatives
Business Technology Initiative helps to address IT needs through efficient solutions– where better business technology choices equal better Return on investment (ROI). A sample Business Technology Initiative´s checklist can be found on the following table:
Initiative
Type
|
Key
Features, Capabilities, Benefits
|
Sample
Vendors And Products
|
|
Office Productivity Software
|
· Word processing, spreadsheets, personal
databases, presentation graphics software, personal information management,
note-taking, task and project management, document creation and publishing
|
· Microsoft Office 2007
|
|
· OpenOffice.org
|
|||
· Sun StarOffice
|
|||
· Google Apps
|
|||
Messaging/ Collaboration
|
· E-mail, calendaring/scheduling, task
management, unified communications
|
· Microsoft SharePoint, Exchange, Live
Meeting
|
|
· Real-time collaboration, presence, instant
messaging, web conferencing
|
· IBM Domino / Lotus Notes
|
||
· Social computing, blogs, wikis
|
· Oracle Collaboration Suite
|
||
· Team workspaces, project management,
discussion threads, document workflow
|
· Sun Java Enterprise System
|
||
· Novell GroupWise
|
|||
· WebEx Communications
|
|||
Content Management
|
· Document management, web content
management, document imaging, records management, digital asset management
|
· Microsoft SharePoint
|
|
· Knowledge management, information management
|
· EMC Documentum, FileNet, Hummingbird, IBM
Content Management, Interwoven, Mobius Management Systems, Open Text, Oracle
Content Services, Stellent, and Vignette
|
||
· Intranets, Extranets, Portals
|
|||
E-commerce / Internet
|
· Web sites for external business information
dissemination, marketing, sales transactions, etc.
|
· Microsoft IIS, Commerce Server
|
|
· Web storefronts, shopping cart management,
taxation, personalization, transaction management, settlement and product
visualization
|
· ATG, Escalate Retail, Comergent, Oracle,
SAP
|
||
· B2B, B2C, AJAX, mashups
|
|||
Business Process Mgmt / Integration
|
· Process modeling, monitoring and management
|
· Microsoft BizTalk Server, SharePoint Server
|
|
· Workflow, business rules, automation,
electronic forms
|
· Captaris Workflow, EMC Documentum, Global
360, IBM FileNet, Open Text
|
||
· BAM (business activity monitoring)
|
· Pegasystems, Oracle, SAP, TIBCO,
webMethods, BEA Systems, SeeBeyond, GXS, Sterling Commerce
|
||
· EAI (enterprise application integration)
|
|||
Business Intelligence / Data Mgmt
|
· Database management systems (DBMS), data
warehousing, data marts, online transaction processing (OLTP)
|
· Microsoft SQL Server, PerformancePoint
Server
|
|
· Master data management, data quality,
metadata
|
· Teradata, IBM, Oracle, MySQL, Ingres,
PostgreSQL, Sybase
|
||
· Financial planning, corporate performance
management, reporting, analytics, dashboards, scorecards, enterprise search,
ETL, OLAP, query
|
· Oracle Hyperion, Business Objects,
Informatica, Cognos, Information Builders, MicroStrategy, SAS
|
||
Business Applications (Vertical, LOB)
|
· Wide variety of specialized software that
helps organizations streamline business processes and improve results
|
· Various products/vendors by business
function and industry
|
|
CRM
|
· Customer Relationship Management
|
· Oracle Siebel, PeopleSoft
|
|
· Sales force automation, marketing campaign
management, customer information management, order entry, customer service
management, customer analytics, product configurators
|
· Onyx, Sage, mySAP CRM, Salesforce.com,
Amdocs
|
||
· Hosted CRM
|
· Microsoft Dynamics CRM
|
||
ERP / Supply Chain
|
· Enterprise resource planning: supply
chain management, operations/production management, inventory management,
planning/scheduling,, finance/accounting, human resource management, product
management, warehouse management, logistics, purchasing, order entry, CAD,
etc.
|
· SAP
|
|
· Oracle Fusion (E-Business Suite, J.D.
Edwards, PeopleSoft)
|
|||
· Lawson, Intentia, Infor, Sage, Ariba,
|
|||
· Microsoft Dynamics
|
Table 5: sample Business Technology Initiative´s checklist
Open Source Software
In today's high pressure economic environment spending wisely on IT has become a necessity. So undertaking a careful comparison of open source software and proprietary software is the prudent thing for any IT Financial Management to do. Well Open source deployments could provide dramatic cost savings combined with the flexibility to meet today's rapidly changing business requirements. Many open-source applications are available for Microsoft Windows, Linux, Apple Macintosh, and Solaris. The following table provides a comparison of open source software and proprietary software:
Commercial
Software Category
|
Open-Source
Equivalent
|
AntiVirus Tools (eg. Norton, McAfee)
|
|
Application Servers (eg. IBM WebSphere, BEA
WebLogic)
|
· Zope
|
Asset
Management (eg. Intuit, Peregrine, Remedy)
|
|
Backup Utilities (eg. CA ARCserve, Legato, Veritas)
|
· Amanda
· BackupPC
· Bacula
· Rsync
|
BioInformatics (multiple highly specialized vendors)
|
|
Business Graphics (eg. Microsoft Visio)
|
|
CD / DVD Burning (eg. Adaptec RecordNow, Roxio CD
Creator)
|
|
Configuration Management (eg. Rational ClearCase,
Visual SourceSafe)
|
|
Content
Management Systems (eg. Documentum, Interwoven, Vignette)
|
|
Content
Management Systems - Web
|
· Drupal
· Joomla!
· Mambo
· Midgard
· OpenCMS
· PHP-Nuke
· Plone
· PostNuke
|
CRM Applications (eg. Microsoft CRM, Siebel)
|
|
Database Software (eg. Microsoft Access, SQL Server)
|
· Qddb
|
Database (BI) Tools (eg. Crystal Reports, ERWin,
Microsoft Access)
|
· SpagoBI
· YALE
|
Desktop Publishing (eg. Microsoft Publisher, Quark
Xpress)
|
· Scribus
|
Directory Servers (eg. Microsoft Active Directory)
|
· OpenLDAP
|
Disk Imaging (eg. Norton Ghost)
|
· Mondo
|
Document Management (eg. Open Text)
|
· Contineo
· OpenKM
· Owl
|
Email Applications (eg. Microsoft Outlook Express)
|
|
Email
List Manager
|
· Mailman
· PHPlist
|
Email Servers - POP and SMTP (eg. Microsoft
Exchange)
|
· Exim
· qmail
· James
· Postfix
· SendMail
· Zimbra
|
Email
Servers - IMAP
|
|
ERP and Financial Software (eg. Oracle,
SAP, Intuit QuickBooks)
|
|
File Compression (eg. PKzip, WinZip)
|
· 7-zip
· bzip2
· gzip
|
Flash Viewers (eg. Macromedia Flash)
|
|
Forums, Blogs (Weblogs), Bulletin Boards and Wikis
|
|
Graphics and Image Editors (eg. Adobe
Illustrator, PhotoShop)
|
|
Groupware (eg. Microsoft Exchange, Lotus Notes)
|
|
Help Desk (eg. BMC Remedy, FrontPage Heat, Intuit
Track-It)
|
|
HTML Editors (eg. DreamWeaver, FrontPage, HomeSite)
|
· Bluefish
· KompoZer
|
Instant
Messaging (eg. AIM, MSN, Yahoo!)
|
· Ayttm
· GnomeICU
· Kopete
· Licq
· Pidgin
|
Integrated Dev Environments (eg. Microsoft Visual
Basic, Visual Studio)
|
|
Learning (or Course) Management System
|
· Moodle
· Sakai
|
Modeling Tools (eg. IBM Rational Rose, CA AllFusion)
|
· ArgoUML
· StarUML
|
Music Playing / Editing (eg. iTunes, Sound Forge,
Cool Edit)
|
|
Network
Diagramming and Monitoring
|
· Cacti
· Etherape
· JFFNMS
· Kaboodle
· MRTG
· ntop
|
Network Management Tools (eg. HP OpenView, Microsoft
SMS)
|
· Webmin
|
Office Productivity Suites (eg. Microsoft Office)
|
|
Operating Environments (eg. Microsoft Windows,
Linux, VMWare)
|
|
PDF File Viewer and Creator (eg. Adobe
Acrobat)
|
· Evince
· okular
|
Personal Financial Managers (eg. Microsoft Money,
Intuit Quicken)
|
· GNUCash
· Grisbi
· jGnash
· KMyMoney
|
Personal Information Managers (eg. Microsoft
Outlook)
|
|
Photo Album Manager (or Photo Organizer)
|
· digiKam
|
Portal Servers (eg. Microsoft Sharepoint, Plumtree,
Vignette)
|
· Metadot
|
Presentation Software (eg. Microsoft Powerpoint)
|
|
Privacy (eg. Pretty Good Privacy)
|
· AxCrypt
· GnuPP
· GPG
|
Programming
Languages
|
· Perl
· PHP
· Python
· Ruby
|
Project Management and Collaboration (eg. Microsoft
Project)
|
· Planner
· TUTOS
|
Remote Access (eg. Symantec pcAnywhere or VPN
appliances)
|
|
Security
(eg. firewalls, scanners)
|
|
Shopping Cart (eg. AShop, Interspire)
|
|
Spam
Filters (eg. MailWasher, SpamEater)
|
|
Spreadsheets
(eg. Microsoft Excel)
|
|
Telephone Systems - VOIP / PBX / FAX Servers
|
|
Terminal Server (eg. Microsoft Windows Terminal
Server)
|
|
Test Tools (eg. IBM Rational, Mercury Interactive,
Segue)
|
|
Text Editors & File Merging (eg. Microsoft
Notepad)
|
· Emacs
· gedit
· JEdit
· Vim
· WinMerge
|
Video
Editing
|
· Avidemux
· Blender
· Jahshaka
· Kaltura
· Kino
· LiVES
|
Video Players (WinDVD, PowerDVD, Windows Media
Player, RealPlayer)
|
· Totem
|
Virtual Meetings (eg. Microsoft NetMeeting /
Messenger)
|
|
Web
Browsers (eg. Microsoft Internet Explorer)
|
|
Web and FTP Servers (eg. Microsoft
IIS)
|
|
Word Processors (eg. Microsoft Word)
|
e-Learning/Learning Tool
“A learning tool is a tool for your own personal or professional learning or one you use for teaching or training.” Here is a practical Guide to the Top 100 Tools for Learning 2013: Contents Written by Jane Hart, A Practical Guide to the Top 100 Tools for Learning 2013 describes the essential features of each of the tools in the Top 100 Tools for Learning 2013 list, and how they can be used for personal productivity, professional learning and development, education and/or training.
Best Freeware
The Gizmo's Freeware Editors are offering right Choice List of freeware,
where we could find a collection of the very best freeware for diverse
operating systems. These lists could be found on the following table:
Software
|
URL
|
Best Free Windows Desktop
Software
|
|
Best Free Windows 64 bit
Software
|
|
Best Free Portable
Windows Software
|
|
Best Free Mac Software
|
|
Best Free Linux Software
|
|
Best Free Online Apps
|
|
Best Free Windows Store
Apps
|
|
Best Free iPhone Apps
|
|
Best Free iPad Apps
|
|
Best Free Android Apps
|
|
Best Places for Free
eBooks & Audio Books
|
The Top 125 Network Security Tools
The SecTools.Org is very impressed by the collective smarts of the security community and highly recommends reading the whole list and investigating any tools we are unfamiliar with. The SecTools.Org: Top 125 Network Security Tools can be found on this site.
Maintenance
This is a
process that evaluates both potential threats and the impacts of IT Financial
Management and decision of an organization for the continually normal business
operations. It provides a framework to develop and build the organization's IT
Financial maintenance with the capability for an effective response.
The purpose
of the IT Financial maintenance is to minimize the operational, financial,
legal, reputational and other material consequences arising from a disruption
due to an undesired event, minimizing losses and restoring normal, regular
operations in the shortest, possible time.
Coupled with
security measures to protect the organization's IT Financial assets, it
requires plans and strategies that should cater for and allow responses,
contingency plans and procedures to recover as quickly as possible. Therefore ensuring that critical objectives are
met, safeguarding key stakeholder’s interests and the organization's
reputation, brand and value creating activities.
Organization's
IT Financial maintenance may be broken down into periodic activities like
confirmation of information in the manual, roll out to staff for awareness and
specific training for critical individuals, testing and verification of
technical solutions established for recovery operations, testing and
verification of organization recovery procedures. Issues found during testing
phase often must be reintroduced to each analysis phase. Sample Manual/Resource Checking reference can
be found on the following table:
Types
|
Manual/Resource Checking
|
Information/targets
|
|
Technical
|
|
Testing and
verification of recovery procedures
|
|
Table 7: Sample Manual/Resource Checking reference
Conclusion
This blog helps me
to assist IT Financial Management in better understanding, planning, designing,
assessment, implementation, management, supervision of an IT investment
projects, programmes and the feasibility of an information technology-based
project.
I hope that the
checklists I have described along this blog could help companies, organizations
and Information Management System Auditors to sharp their IT Financial
Management for better Return on investment (ROI), and for a better responding
to the dynamic Information Management System markets and trends. Some useful
document can be found in the references.
The challenge is a Business Partner, Chief Information Officer (CIO), and IT Department that sit around and wait for the IT Strategy to be formalised to build a robust IT Financial Management and vision could not respond efficient and optimal to their business needs, behaviours and transformations. The IT Financial Management Bottom line is that the IT Strategy should support business objectives, behaviours, and transformations with new technology, as needed as the IT department delivers effective IT Services and innovative technology solutions to respond and improve competitiveness, demonstrated and articulated in a dynamic business environment and IT market trend. Thank you very much.
The challenge is a Business Partner, Chief Information Officer (CIO), and IT Department that sit around and wait for the IT Strategy to be formalised to build a robust IT Financial Management and vision could not respond efficient and optimal to their business needs, behaviours and transformations. The IT Financial Management Bottom line is that the IT Strategy should support business objectives, behaviours, and transformations with new technology, as needed as the IT department delivers effective IT Services and innovative technology solutions to respond and improve competitiveness, demonstrated and articulated in a dynamic business environment and IT market trend. Thank you very much.
References
Information Management
System AudIT Start-up
Agile Strategy: the power
of human factors in the design and support of your business applications
management
Opensoftware
Schoolforgene
ITIL - IT services management
URL: http://www.itil-officialsite.com
URL: http://www.itil-officialsite.com
GNU General Public License (GPL)
URL: http://www.gnu.org/licenses/gpl-2.0.html
URL: http://www.gnu.org/licenses/gpl-2.0.html
Eperiencing pressures to lower IT costs?
Open Source software for free
Download PRINCE2 documents,
Amouzou Bedi - Publications - papers and books
URL: http://amouzoubedi.blogspot.co.at/2011/03/publications-papers-and-books.html
*Author, Amouzou Bedi - Business Application Management - Operations&Infrastructures by KPMG Austria - Expertise and knowledge of the science management and its cultural implications in the developed and developing world in particular), contact on LinkedIn. I will try to update this paper on a regular basis if a need arises. Many thanks for taking your time to read this paper, and for sharing this with the others
URL: http://amouzoubedi.blogspot.co.at/2011/03/publications-papers-and-books.html
*Author, Amouzou Bedi - Business Application Management - Operations&Infrastructures by KPMG Austria - Expertise and knowledge of the science management and its cultural implications in the developed and developing world in particular), contact on LinkedIn. I will try to update this paper on a regular basis if a need arises. Many thanks for taking your time to read this paper, and for sharing this with the others
