ITIL ®V3 (IT Service Management)
PRINCE2 ® (Projects in Controlled Environments)
PRINCE2 ® (Projects in Controlled Environments)
Agile Management Innovations
Wirtschaftsinformatik - Diplom-Ingenieur
Informatikmanagement - Mag. rer. soc. oec
Wirtschaftsinformatik - Bakk.rer. soc. oec
Social Science - DEUG
The knowledge management for development is the practical knowledge for development to improve organizational capabilities and development interventions through better *„know how", „better Knowledge´s Design, Delivery, and Support"*, the use and the distribution of the organization's individual and collective knowledge resources. This supports the *science* that enables the translation of "theories", knowledge research´s "materials", and "learning experience" into *live practices* through a simple innovative sustainable development model. Practices that improve and support internal, local and regional sustainable development efforts.
So there is a need to distinguish three sorts of practical knowledge in the knowledge management for development:
the first is the practical
business knowledge for the successfully management, operation and benefits of
public and private organizations. The practical business knowledge which we
could call the traditional knowledge management enables the efficient
management, the smooth operation and the support of internal organizations
culture and its business strategies.
The second is the practical Knowledge for Development. The Knowledge that is designed, tested, packaged and embedded in development interventions. The practical knowledge for development enables the successfully management, operation, delivery and support of sustainable development interventions into local practices and local environments.
The second is the practical Knowledge for Development. The Knowledge that is designed, tested, packaged and embedded in development interventions. The practical knowledge for development enables the successfully management, operation, delivery and support of sustainable development interventions into local practices and local environments.
One important property of this knowledge is that a successful practical Knowledge for Development should be carefully targeted towards its audience, with the right mixture of delivery, support, simplicity, elegance, and, with the right sustainable communities’ development innovations through the right knowledge formats and the right sociocultural knowledge infrastructures.
The third is
the community practices (Practical Client Knowledge) which we could describe
as the daily public, private practices and habits of each community. This knowledge describes what works in our community, in our industries, in our sectors, in our lives, in our societies, in our engagements, in our daily jobs etc. The community practices vary from community to community, from region to region, and change with the time and in the space.
This Knowledge includes the Practical Business Knowledge and the Practical Knowledge for Development. It is focused on local private business management, public organizations management, and particularly on local sociocultural infrastructures management, operations and their support.
The following figure describes the relation between the Practical Business Knowledge, the Practical Knowledge for Development and the Community Practices (Practical Client Knowledge).
This Knowledge includes the Practical Business Knowledge and the Practical Knowledge for Development. It is focused on local private business management, public organizations management, and particularly on local sociocultural infrastructures management, operations and their support.
The following figure describes the relation between the Practical Business Knowledge, the Practical Knowledge for Development and the Community Practices (Practical Client Knowledge).
Fig. An Architecture for Knowledge Management for Development. *Efficient through different delivery models, products identifications, collaborations, particiapations, processes, formats and architectures, change management and support etc. (The core services of the Science of Delivery).
As we can see this on the above figure the three sorts of the Practical Knowledge are connected. The following table provides a short description of each practical knowledge:
The
three sorts of the practical knowledge in Knowledge Management for
Development
|
|
Knowledge
|
Description
|
Practical
Business Knowledge
(Practical private Knowledge) |
Solves
businesses and private management problems. Offers real benefits for business
line. Based on organizational objectives such as improved performance,
competitive advantage innovation, lessons learning, transfer between projects
and the general development of collaborative practices. Practical private
Knowledge for the management of the private businesses. Included Organizational Knowledge.
Traditional
knowledge management system that enables the efficient management, the smooth
operation and the support of internal organizations culture and its business
strategies.
Internal,
rigorous and very operational. The knowledge management strategy is aggressive and greedy for Return
On Investment (ROI).
|
Practical
Knowledge for Development (Practical public Knowledge)
|
Practical
knowledge refers to skills that are learned by continuous application
of theoretical ideas into real life. It often leads to a deeper
understanding of a concept through the act of doing and personal
experience. In addition, principal learned are not easily forgotten. Included Organizational Knowledge.
Solves poorest people’s problems. Practical public Knowledge for the management of social progress, and the well-being of each community members.
Knowledge that
is designed, tested, packaged and embedded in development interventions.
Focused
on the development of the capacities of the local communities in helping the
communities to drive and to promote their own sustainable development
processes through suitable evaluation processes, through the right adequate
local sociocultural knowledge infrastructures, through effective
collaborative and participatory approaches with governments, private sector,
PPPs, NGOs etc. with the respect of the local Knowledge resources and
potentials, at the right place and at the right moment.
This
knowledge enables the successfully management, operation, delivery and
support of sustainable development interventions into local community
practices and local environments.
Public
and flexible knowledge management system that focuses on the minimum
well-being of all community members wherever they are living through
prosperity sharing and extreme poverty eradication.
The Knowledge management
strategy has a flexible focus on Return On Investment (ROI).
Is
carefully targeted towards its audience, with the right mixture of delivery,
support, simplicity, elegance, flexibility, and, with the right sustainable
communities’ development innovations through the right knowledge formats and
the right sociocultural knowledge infrastructures.
Improves
Development works processes, impacts, outputs, outcome and benefits.
Supported by change management processes and mechanisms.
Efficient
through different delivery models, collaborations, participations, processes,
formats and architectures, change management and support etc. (The core
services of the Science of Delivery).
|
Community
Practices (Practical Client Knowledge)
|
Solves
community daily practices problems. This knowledge underlines what works in our community, in our industries, in our sectors, in our lives, in our societies, in our engagements, in our daily jobs etc.
The knowledge includes the daily public, private practices and habits of each community. This includes the Practical Business Knowledge and the Practical knowledge for Development.
The knowledge management
strategy is focused on local private business, public organizations, and on
local management of the available sociocultural infrastructures. This
knowledge management supports too the Return On Investment (ROI).
|
The challenge is how to design, to deliver, and to support
successfully an extern practical knowledge for development into a local
Community Practices (Practical Client Knowledge) for sharing prosperity and
eradicating extreme poverty? Or how can we successfully transfer a successfully
community practices into another different community practices?
In the following lines I will present a flexible framework based on knowledge
for development to analyse and measure the worth of Development Interventions
into local community practices and environments.
The major obstacles to
sustainable development efforts that we meet and we oft underestimate are
implementing and delivering development programs and projects in unknown
environment are great challenges. Most development interventions fail when they
meet local sociocultural infrastructures and because the traditional
evaluations, programs and projects management methods are not able to cope with
constant changes in the local practices and in the communities’ environment.
The practical Knowledge for
Development is crucial to achieving the Mission of ending world poverty.
Knowledge for development is a considerable intangible asset to develop, to
manage, to deliver and to support with success development projects and
programs.
Knowledge for Development agenda
must promote, drive and communicate *how* development stakeholders must
effective work together to provide development professionals, local support
groups, beneficiaries, communities and local governments the suitable and
appropriate information, data,
technologies, tools, talents, skills, development materials and knowledge
that they need to deliver and to support with success development interventions
(programs and projects) into local community practices, local and regional
environments.
There are strong needs
to improve Knowledge for Development and particularly eradicate the numerous
constraints imposed on access to, the delivery and the support of knowledge for
development services which are the main factors that slow sustainable
development progress.
The concept of *Science of Delivery* of Dr. Jim Yong Kim, President of the World Bank Group (Delivering on Development: Harnessing Knowledge to Build Prosperity and End Poverty) is very appealing and supports the culture of searching suitable alternative solutions to sustainable development interventions. This requires a shift in the production and delivery of knowledge for development and a fundamental re-organization of the way knowledge for development (knowledge management for development, knowledge architecture, knowledge tools, knowledge formats, knowledge sharing approaches and practices etc.) is designed, produced, tested, readapted, packaged, embedded, distributed, delivered, transferred, replicated and supported etc. into local development interventions, into local Community Practices.
This *Science of
Delivery* addresses more precisely an innovative development intervention
(project and program) that includes: inclusion management in all phases of the
intervention, the availability of the right sociocultural
infrastructures that enable the development and the support of the
intervention on the target site, the knowledge transfer mechanisms and change
management that enable efficient management and the exploitation of the
delivered intervention on the target site after the intervention exits.
Fig. Framework to improve development
interventions
* Sociocultural Infrastructures are basic physical, cultural and organizational structures needed for the operation of a society or enterprise, or the services and facilities necessary for an economy to function. It is an important term for judging a country or region's development*.
These sociocultural infrastructures include, for example, local practices, spiritual, moral, religion and philosophy dimensions, learning experience, transport infrastructures, water infrastructures, communication infrastructures, solid and liquid waste infrastructures, earth monitoring and measurement infrastructures, management and governance of social infrastructures, economic and cultural infrastructures, economic infrastructures, social infrastructures, cultural infrastructures, environmental infrastructures etc......
Let me give one short framework example for the production of a practical Knowledge for Development to combat HIV/AIDS in a remote village in the following table.
Funding and local capacity management
for the operation and the support during and after the intervention are
available.
|
|
Trigger
|
Needs for new
knowledge package or adaptation of existing knowledge package and the
required socio cultural infrastructures to combat HIV/AIDS in a remote
village.
|
Approach
|
Assessment and
evaluation to produce a new knowledge package or to adapt an existing
knowledge package into the local environment.
|
Input
|
Decision to invest
in a construction of a knowledge development center to support the local
knowledge management and transfer procedures.
|
Output
|
Knowledge development
center is constructed, maintained and managed by a local knowledge management
committee with support of knowledge management agencies, local government,
NGOs, public, private sector, regional knowledge management coordination
centre etc.
|
Outcome
|
Information on
HIV/AIDS infection and prevention are offered more quickly and accurately
through videos, cinema, storytelling, sketches, analogies, seminar,
education, training, theatre, singing, discussion, knowledge sharing etc. in
the local, national and regional language within and outside the knowledge
development´s center.
|
Benefit
|
HIV/AIDS infections
are reduced by 10%, annually.
|
The challenge is Measuring and Evaluating what works on the basis of evidence (“know-how”) before intervening. The production of the practical knowledge, and its delivery with the right format at the right place, at the right moment, into the local suitable sociocultural infrastructures is required for building prosperity and ending poverty.
The
practical knowledge for Development that we want to deliver on a specific
target site could not work if the design and the architecture of our practical
public knowledge do not take into account, and do not support the local
knowledge architecture, the local knowledge formats, and the sociocultural
knowledge infrastructures of the Communities practices (Practical Client
Knowledge) on the target site.
How
to deliver,
Business
case, design and delivery,
how we could deliver successfully our knowledge package? How do we know our knowledge package will work in the target audience´s environment with regards to
Political,
social, cultural and institutional realities on the ground?
Are
we right to deliver, to support and to upgrade continuous the knowledge
package at the target audience´s site? Clearly define the content of the
development´s intervention. Clearly define the roles and responsibilities of
stakeholders, Set expectations of the development intervention quality,
availability and timeliness
|
What
will happen, what do we know (observation,
imitation, and practice)?
What others know? What information do we have (obstacles, strategies, policies, consensus, commitment etc..)?
What
will happen if our knowledge package is hit by the target audience
traditional knowledge potentials? resources, socio cultural infrastructures
and culture?
Are
we right to provide the access to new sociocultural infrastructures, to
update and to adapt the knowledge package at the target audience stations if
the target audience´s sociocultural environment changes?
|
Local
capacity,
is there the complete local capacity in terms of technical, managerial and financial skills to bring such knowledge to a successful end?
Are
the tools and machinery required to carry on the knowledge available locally
and is the skilled personnel required to maintain the above also available
locally?
Capacity for ensuring that Knowledge resources are in place to satisfy planned, and designed development´s intervention and that those knowledge´s infrastructure (soft/hard) assets could be effectively used, and are capable to support the intervention. Coaching, practice, and continuous improvement, communities, moderators, network, assistance, empowering local capacity building service, local effective tool for identifying and evaluating needs, Working closely with local implementing partners and building their capacity. |
When,
when information, data, evaluation, reports and analysis are available? When the compiled knowledge package is available for the intervention? Understanding clients' needs and concerns; responding to client needs; Customizes services and products (technical non-technical). Focus on new knowledge package product development and launch. Gather, evaluate, and track information from a range of sources and use this data to provide an analysis the strength or weakness the intervention. Suggestion of other methods that might be more successful based on the actual results, data and evaluation. |
Availability
of the right knowledge package. This may base on the right infrastructures
and the right format with respect of the actual environment
|
Accesses
to the right socio cultural knowledge infrastructures. Integrating and
assimilating knowledge package to the corresponded environment
|
Arrangement
and
classification
of knowledge infrastructures
Knowledge
may be
arranged
in such a way that it facilitates finding
the
right knowledge infrastructure and its formats
|
application
of the knowledge package
Package
must be focused on its scope and objectives applied according to the
knowledge package business case with respect of the community’ needs and
community´s environment
|
awareness
of evaluation of the knowledge package
Awareness
of being evaluated may contribute to increase knowledge upgrading,
communities collaboration and participation
|
baseline
for the knowledge package maturity
comparing
actual results to a previously knowledge package set baseline
|
Access
to the new knowledge
no
barrier to access and to transfer the new knowledge package
|
Format
enabling creative knowledge package
objectives
of the knowledge package enable infrastructures for creative knowledge
formats, support flexible the knowledge activities, knowledge sharing and
transfer process
|
readability
flexible
and adaptable knowledge package to a target community through collaboration
and participation work
|
usability
usable
and available knowledge package to the target through right infrastructures
and right format
|
re-use
reusable
and transferable knowledge toward target communities
|
re-use
knowledge package
reusable
and transferable knowledge package toward target communities
|
Best
practices
|
Knowledge
effect
|
Individual
experience
|
success
stories
|
cooperation
with
knowledge
experts, knowledge organization and target communities during all the process
to find the right knowledge infrastructure and the right format
|
Knowledge
sharing culture, adoption evaluation process to see the positive progression
of the knowledge effect
|
Communities
satisfaction
the
communities are satisfied with the knowledge package
|
Communities
success
knowledge
sharing success among communities compared with previously
|
distribution
of knowledge
easy distribution
of the knowledge package within the target communities
|
Format
Knowledge
package available in different local knowledge format and supports the local
knowledge potential and resources
|
Social
value
positive
effects of the knowledge package within the target community increases
visibility and increased communities social value
|
efficiency
&visibility within the target community
knowledge
package increases the well-being of the target community
|
Knowledge
produces satisfaction
positive
effect, positive social impact of the knowledge package compared to previous
community’s life
|
Knowledge
expertise available
target
community supports manages efficient the new knowledge package for the local
sustainable development purpose
|
Local
participation
local
community are involved in the outline of the knowledge package business scope
|
Knowledge
package Innovation
new
knowledge package increases knowledge innovation within local communities
|
Communities
satisfaction
increasing
satisfaction within the target communities situation due to facilitated information
sharing
|
New
knowledge package activity
new
knowledge package activities increase
|
Knowledge
package sharing and transferring
knowledge
package sharing and transferring per measurement interval increase
|
business
case
knowledge
package business case contributes to the local sustainable development efforts
|
motivation
|
activities
|
networking
|
management
|
usefulness
of theknowledge package contribution
|
Usefulness
of knowledge activities management
|
increasing
possibilities for networking with external, internal knowledge partners and
others communities and organization
|
increasing
of
Knowledge
package sharing, preferably an increase due to well managed knowledge package
|
profitability
new knowledge
gained from
knowledge
package base
|
quality
usefulness of the knowledge format and
infrastructures found, possibilities of re-use of the knowledge package
|
query
guidance
Sufficient
instructions and guidance within knowledge package. This enables quick
knowledge sharing
|
relationships
relationships established due to knowledge sharing,
transferring & networking
|
response
time
real
response
times
of finding information due to the knowledge format and its infrastructures
|
return
on investments
knowledge
package business case represents value of money
|
scope
re-use
reuse
of new knowledge package scopes among other communities
|
Revenue
gained/saved
revenue
gained due to the right knowledge package business case
|
sharing
knowledge
sharing increases amount communities and regions
|
support
ratings
identification
of the knowledge package sharing, transferring and support and update
function ratings
|
support
from management
knowledge
package supporting and upgrading from knowledge management
|
Support
incidents
Supporting
knowledge change, update coming from the use of the knowledge package in
actual environment
|
Defect
problem
submitted due to the operationalization of the knowledge package
|
time,
money
&personnel
time s
Savings
resources due to well managed knowledge package through the right format and
the infrastructures
|
time to
meet communities needs
communities
are quickly satisfied with the knowledge package solution
|
usability
useful
of the knowledge package and the impacts on the well-being of the target
communities
|
References you might be also
interested in are available in the following table:
Title
|
Source
|
Setting Key Performance Indicator
(KPI) for Knowledge Package for Development
|
|
Knowledge Package for Development
|
|
Agile knowledge Package Quality
Policy: It is the Right Delivery and the Real-Time Access to the Knowledge
for Development!
|
|
Creating decentralized knowledge
management and transfer culture for development
|
|
How Knowledge can Impact Development?
|
|
Change
Management and Knowledge for Development
|
|
Évaluation et Développement Durable
|
|
A holistic approach: the sociocultural
infrastructures and the Millennium Development Goals (MDGs)
|
|
Why operate agile in sustainable
development programmes and projects?
|
|
Holistic framework to improve
development projects and interventions
|
|
Évaluation agile: la vie privée et
sociale des plus pauvres comme des indicateurs pertinents dans les processus
d´évaluation des projets et programmes de développement durable
|
|
La coopération agile au développement
|
|
La gouvernance des Partenariats
Public-Privé (PPP), la gestion des ressources locales et aides au
développement en Afrique
|
|
Afrique: Champ de Théâtre économique
entre les pays riches et la Chine.
|
|
Books on amazon
|
|
Agile Strategy: the power of human
factors in the design and support of your business applications management
|
*Author, Amouzou Bedi (Expertise and knowledge of the science management and its cultural implications in the developed and developing world in particular), contact on LinkedIn. I will try to update this paper on a regular basis if a need arises. Please if you have a suggestion (how we can better this framework) and feedback with regards to this work please feel free to share this. Many thanks for taking your time to read this paper.
Photo: Design for Delivery and Focus
