Agile knowledge Package Quality Policy: It is the Right Delivery and the Real-Time Access to the Knowledge for Development!

 

 

 

 

 

 

ITIL ®V3 (IT Service Management)
PRINCE2 ® (Projects in Controlled Environments)
Agile Management Innovations

Business Informatics - Diplom-Ingenieur.

Informatikmanagement - Mag. rer. soc. oec

Wirtschaftsinformatik - Bakk.rer. soc. oec

Social Science - DEUG

 

We agree that the right Knowledge Package for Development is the practical knowledge for development  

*(per definition, the practical cultivation of an environment within  different people, different organizations, different knowledge producers, gouvernments, communities,  private sector, PPPs, NGOs  etc. are willing to share, to learn and to collaborate together leading to improvement in mobilizing, networking, providing, supporting and enabling access to the right local socio cultural knowledge infrastructures, with the right local knowledge´s formats and knowledge management procedures at the right place and at the right moment [Amouzou BEDI])*.

that  focuses on the development of  the capacities of the local communities in helping the communities to drive and to promote their own sustainable development processes; through suitable evaluation processes,  through the right adequate local socio cultural infrastructures, through effective collaborative and participatory  approaches with governments, private sector, PPPs, NGOs etc. with the respect of the local knowledge  resources and potentials at the right place and at the right moment.

 

We agreed too that the Knowledge Package for Development is a cross-functional knowledge package, within we could refer the "business knowledge" as the "output" and the "knowledge for development" as the "outcome".

We produce then the right knowledge package for development. We set suitable Key Performance Indicators to measure our knowledge package for development.

Unfortunately those are not able to respond to our expected results. This means those steps are not sufficient to guarantee the successfully delivery of our Knowledge Package for Development to the target audience station.

For example, the performance measures may be used to implement and drive strategic objectives. Performance measures are most quantitative in the knowledge package development process because they  are largely determined by the knowledge package business case, which could be a disadvantage when it comes to achieving long-term results in development sector, adequate levels of knowledge delivery satisfaction, access to the right socio cultural infrastructures at the target audience station and collaborative and participative focus creativity.

The idea of  implementing key performance indicators (KPIs)  for knowledge package measures brings several advantages, including the achievement of long-term of knowledge development initiative goals, higher levels of the target loyalty and enhanced predictions about long-term collaboration and participation performance.

The purpose of key performance indicators (KPIs) for knowledge package for development is to define consistent performance measures for each selection of Millennium Development Goals (MDGs) priorities, using terminology and measurement that is clear and common across all screening programs, so that performance can be understood, assessed and compared.

Providing access on to all stakeholders is essential and attaching the right Key Performance Indicators to the Outputs, Outcomes, Benefits and Impacts of a development project could best support the efforts towards poverty eradication.

The successfully access of the Knowledge Package for Development to the target audience  means the free access for all member of the target audience  to the right Knowledge Management for Development without barriers.

Without barriers mean here with the right format and the right socio cultural infrastructures. The access to those socio cultural infrastructures at the target audience station is a great challenge to the successfully delivery of a knowledge package for development.

To understand this phenomenon (why our knowledge package efforts  are not able to respond to our expected results) we need to question our knowledge package´s quality policy. Knowledge management for development is complex and anticipates a dynamic environment.

The agile knowledge package quality policy is the right quality process that could address and respond quickly to this phenomenon.  Agile knowledge management for development is a school of learning and a discipline in knowledge for development management, transfer and providing the access to the right knowledge format and the supported socio cultural infrastructures.

To respond quickly to the needs of the  knowledge management for development,  we need to design flexible and innovative knowledge management policies and to provide the access to the  socio cultural infrastructures that allow everyone to use and to share this right practical  knowledge we offer at the right place and at the right moment.

The agile knowledge package quality management process offers practical opportunities to communicate and to cooperate effectively,  to design effective and flexible  knowledge format and the supported socio cultural infrastructures and allows stakeholders, communities and beneficiaries to benefit from the talents, skills, knowledge and technologies of others and to transfer these talents, skills, knowledge and technologies etc. to poor areas through flexible, successful and adaptive knowledge development systems and transfer processes.

Agile knowledge package Quality guarantees the knowledge package´s safety, efficacy,  successfull delivery and the satisfaction  at the target audience station.

To achieve the successfully delivery and the free access to the Knowledge Package for Development to the target audience we need a well knowledge package Quality policy. And this knowledge package Quality could be achieving through an innovative "Agile knowledge package quality management process.

The agile knowledge package quality is a fundamental management process to identify the right moment and the right place for accessing to the right Knowledge package for Development.

This agile knowledge package quality management process can only be successfully delivered through the Creating decentralized knowledge management and transfer culture strategy, and if the primary stakeholders (the target audiences) are fully involved in the decision-making, in the evaluating, in the measuring, in the implementation, in the delivering, in the supporting and in the upgrading of the delivered knowledge package for development.

This means the decisions, the designing and the production of knowledge packages for development are taken closely at the target audience station. Agile knowledge package Quality may be used to assure the knowledge package´s safety, efficacy and its right delivery to the target audience with satisfaction. 

 

Quality Assurance is an important component of knowledge package for development in order to ensure it safety and effectiveness. Quality Assurance should be clearly linked to the knowledge package objectives. It may be measurable, may be evidence-based and may provide comparable delivery results over time and across local development programs.

The quality of knowledge package for development is more than setting successful key performance indicators (KPIs), is more than building a successful knowledge package business case (Output, Outcome, Benefit). The quality of knowledge package for development is much more than a good knowledge Product or knowledge Service.

For example, agile knowledge package quality is not just producing the right knowledge package. It may combine the delivery of the production with how we relate to the target community and how we act and react while delivering, supporting and upgrading the knowledge package. Thus, we must always be working, supporting and upgrading with the target community what is right for the continuous success of the knowledge package at the target communities’ stations.

To do so we must create a good relationship with the target community and offer reasonable explanations of the delivery, the supporting and the upgrading of our knowledge package.

Then we open the door for local sustainable development dialog to find the right knowledge package format and its right required socio cultural infrastructures. At this point we could create a clear path forward and the target community knows what we are doing, what we want to deliver, where we are going, how to upgrade and support the knowledge package.

Agile knowledge package quality´s process is a collaborative, participative, face-to-face process to manage the delivery and the free access of a delivered knowledge package for development to a target audience. The Agile knowledge package quality´s supports and provides the right answer to the following questions:

• How do we know our knowledge package will work in the target audience´s environment?
• Are we right to deliver, to support and to upgrade continuous the knowledge package at the target audience´s site?
• How do we know that we design the right knowledge package ´s format and its required socio cultural infrastructures?
• What will happen if our knowledge package is hit by the target audience traditional knowledge potentials, resources, socio cultural infrastructures and culture?
• Are we right to provide the access to the new socio cultural infrastructures, to update and to adapt the knowledge package at the target audience stations if the target audience´s socio cultural environment changes?

Agile knowledge package quality is one attempt to address those requirements through individuals and interactions, working together on knowledge package, well collaboration, well participation, well knowledge networking and well integration of the primary stakeholders during all the processes. Responding to those questions may hold out some hope.

The innovative implications of the agile knowledge package quality methods during the whole process of the production, the agile management delivery process and the support stage of the knowledge package on the target audience´s site are going to be interesting knowledge management for development procedures.

Agile Knowledge package quality focuses attention to the target audience and conformance to the socio cultural infrastructures requirements and changes. This means the production and the delivery of the right knowledge package that the target audience knows well and prefers to use. This means then the production of the knowledge package for development that does what the target audience wants for its sustainable development.

Agile knowledge package quality agrees that knowledge package may be changing on the target audience’s on the regular basis. This promotes then regular conversation and feedback among the target audience and all stakeholders. Agile knowledge package quality encourages the imperative contact and collaboration of all stakeholders on the ground, and face-to face conversation  for pregressing and supporting. 

Agile knowledge package quality encourages the flexible design and production of the knowledge package  for development that  we can update and support on the regular basis at the target audience´s site.

Getting the target audience and its socio cultural environment as an integral part of the knowledge package production resources is an essential step to identify the right moment and the right place for the access to the right Knowledge Management for Development.

Agile knowledge package quality process supports well the creating and the delivery of a knowledge package for development that tailors to the sustainable development of the target communities’ successes and meets their collaborative expectations. 

We can than say the target communities including the other stakeholders are pleased with the knowledge package results and know that they are receiving and are receiving a quality knowledge package for development.

Agile knowledge package quality is an effective method for achieving the right delivery of a knowledge package for development to a target community because it analyzes with the target community and all stakeholders the existing conditions and methods to use to produce, to provide, to change, to deliver, to support and to upgrade the required knowledge package for development at the target community´s station.

This strategy ensures that the excellence is inherent in the production and in the delivery and support processes of the knowledge package. Agile knowledge package quality helps determining in common whether the delivery steps that we are using to deliver the knowledge package are appropriated or are not appropriated for the moment with regards to the actual target audience´s environment and its local socio cultural infrastructures conditions.

In addition, it may help improve the knowledge package delivery’s efficiency to the target community´s station by ensuring that the delivery process is always being refined, improved and supported through a collaborative process, and the access to socio cultural infrastructure to drive and to promote this introduced knowledge exists without barriers.

Attention to the target audience environment is a focus model of agile knowledge package quality

Agile knowledge package quality demands a degree of detail (for example, local knowledge potentials, capacities building, resources, infrastructures access, cultures etc.) in order to be fully implemented at every step.      
                                                 

Planning, for example, could include determining specific levels of quality or measurable results that the knowledge package producer wants to produce, to deliver and to support. Checking could involve target audience quality testing and other objective measurements to determine whether the knowledge package´s goals are met.

Acting in collaboration and participation means total amount of revisions of the knowledge package production and delivery processes with the target audience to correct format, infrastructures, free accesses, changes and updates to improve the knowledge package efficiency.

Agile knowledge package quality underlines that any knowledge package´s delivery must continuous support the right format, the local socio cultural infrastructures and this knowledge package must be produced and offered with the best possible knowledge management and infrastructures for development.

Agile knowledge quality encourages the best possible supporting and updating resources in the most comprehensive way and with the highest local knowledge sharing format and socio cultural infrastructures standards. The goal to reach the free access of a knowledge package for development with the expectations in measurable and accountable processes is provided by its agile knowledge package qualities. 

Agile knowledge package Quality

Agile knowledge package quality is very much concerned about the production and the delivery of the knowledge package in the sense of “Fitness for use” rather than “conformance to requirements.

This means the highest priority of producing and delivering the knowledge package is to satisfy the target audience through continuous collaborative and participative delivery, support and upgrade of valuable knowledge package to the target audience.

I like agile knowledge package quality policy management because it manages including both satisfaction of the target audience and well practical operation of the knowledge package. Furthermore, it manages including quality based-oriented knowledge package for sustainable development aspirations. 

The Continuous delivery and supporting with the right format and the right socio cultural infrastructures are the feature of agile knowledge package quality. This principle may support the continuous access efforts of the right socio cultural infrastructures that support the delivered knowledge package at the target audience station.


Risks

We must be careful when we are assessing and pretending what our knowledge package for development and the supported socio cultural infrastructures would be and  must  deliver.

For example, if there is no good road to our remote knowledge development center, the access to this development center could be harmful.

For example, if remote pharmacy lacks access to energy, the medicines could be harmful.

For example, if there is no adequate process  in place to recycle mobile phone infrastructures, the mobile payment and  mobile phone  for everyone could be harmful.

For example, if the delivered knowledge package for development is corrupted, this knowledge package for development could be harmful.

Etc....


The lack of accessing to the right socio  cultural infrastructures at the right time and at the right 
momnent that  enables and supports the successfully delivery of our knowledge package for development to the target audience station is a big challenge to overcome...

Knowledge package

We are producing a knowledge package for development that meets the target audience’s requirements and satisfactions, so in the agile knowledge package quality process, the target audience becomes an integrated part of the knowledge package team.  The target audience, the primary stakeholders works with the others stakeholders to produce the designed knowledge package for development.

The target audience (the primary stakeholders) works with the others stakeholders to produce the designed knowledge package for development.

Understanding the knowledge package

Allocated knowledge package scope should be agreed, knowledge package producers, consumers, and stakeholders may have clear understanding about what kind of the knowledge format and socio cultural infrastructures are needed to produce, to deliver to support and to upgrade successful on a regular basis the knowledge package for development.

For example: at the beginning of designing the scope of our knowledge package we have a clear idea about the local knowledge potentials, resources and  socio cultural knowledge infrastructures of the target audience.

So we design the scope of our knowledge successfully. We have resources to produce this knowledge package. Unfortunately, we could not provide the right technical socio cultural infrastructure to support at the moment our knowledge package because the target audience suffers at moment the access to ICT infrastructures.

So we adapt our knowledge package scope so that  it can deliver a knowledge package´s   format that supports non-technical infrastructures while working to provide the right access to the technical socio cultural infrastructures (ICT infrastructures) at the target audience station that will support the upgrade of our knowledge package´s format in the future.

Accept the knowledge package

This may include a collaborative and a participative review of the knowledge package before production. The knowledge package offers clearly what knowledge package to be delivered to the target audience. We negotiate constraints that target audience may have with the knowledge package and we agree to deliver the knowledge package with the right format and with the right socio cultural infrastructures.

Produce the knowledge Package

The production of the knowledge package is collaborative and participative production activities. This may include a collaborative management and development of the knowledge package. The knowledge package is developed according to the local agile knowledge´s quality criteria. We employ, techniques, processes and procedures specified in the knowledge package scope and check regular if the knowledge package scope responds to the target audience knowledge resources formats and socio cultural infrastructures.

Deliver the knowledge package

This approach is the effort to satisfy the target audience by delivering the type of knowledge package the target audience want with respect of the local knowledge potentials, resources, formats and infrastructures and with the expected level of quality. 

Managing the knowledge package

Managing the knowledge package delivery process describes stage, the participative and collaborative activities from the all point of view. This may include accepting and checking the knowledge packages for its continuous worth by target audience. This may ensure if the right knowledge package format is followed and met the quality criteria at the target audience station.

Flexible and releasable knowledge package

Each knowledge package must be delivered with flexible releasable format and socio cultural infrastructures. Meeting the target audience’s expectations is a priority but it is not the only criteria. Each knowledge package must be a releasable and dynamic knowledge package.
 

Each knowledge package may meet the target audience’s expectations by providing the right access to the knowledge for everyone with the socio cultural infrastructures that supports  continually the target audience sustainable development.

Check point

Collect the target audience satisfaction about the quality of the local knowledge package format and supported  socio cultural infrastructures like the right access to this knowledge, conformance to maintainability design principles, lack of cohesion, language, traditional culture hit, format, support, upgrading, place, and infrastructures etc. The check point is an absolute point in the agile knowledge package quality management process.

Continuous supporting and upgrading

Continuous supporting and upgrading is about maintaining the quality of our knowledge package at the right moment and at the right place through the agile knowledge package quality´s process. It involves automatically the target audience´s top priority.

Conclusion

We are recognizing that there are lot of efforts to progress Millennium Development Goals (MDGs). But we must understand and accept that  the access to the right knowledge package for development and the required socio cultural infrastructures (technical and non-technical) at the right place and at the right moment is an absolute basis requirement for quick progressing and supporting the Millennium Development Goals (MDGs). 

Deliver a right knowledge package for development to the target audience at the right place and at the right moment is a great challenge and it requires a flexible and innovative management strategy.  Designing a successful knowledge package scope and setting successful Key Performance Indicator (KPI) the Knowledge Package for Development doesn’t mean we guarantee the successfully delivery of the Knowledge Package for Development towards its target audience.

The successfully delivery of the Knowledge Package for Development to the target audience means the free access for all member of the target community to this right Knowledge package for Development without barriers. Without barriers mean here with the right format and the right socio cultural infrastructures.

The access to the right knowledge package for development and the required socio cultural infrastructures could be only delivered successfully through a Creating decentralized knowledge management and transfer culture for development , and if all stakeholders are fully involved in the decision-making, evaluating, measuring, implementing, delivering supporting and upgrading this knowledge package for developmen.

The dynamic and flexible process that could support better the right delivery of the knowledge package for development to the target communities is the agile knowledge package quality process. The agile knowledge package quality process is an innovative, a flexible, a practical and an open knowledge package quality management process.  
 

Author, Amouzou Bedi,  sample paper,  contact on linkedin. I will try to update this paper on a regular basis if  a need arises. Please If  you  have a suggestion and feedback with regards to this paper, please feel free to contact me. Thank you in advance for your collaboration.

References

[Amouzou Bedi] Setting Key Performance Indicator (KPI) for Knowledge Package for Development
URL: http://amouzoubedi.blogspot.co.at/2012/11/setting-key-performance-indicator-kpi.html
[Amouzou Bedi] Knowledge Package for Development
URL: http://amouzoubedi.blogspot.co.at/2012_10_01_archive.html
[Amouzou Bedi] Creating decentralized knowledge management and transfer culture for development
URL: http://amouzoubedi.blogspot.co.at/2012_09_01_archive.html
[Amouzou Bedi] La coopération agile au développement, book french édition
URL:http://amouzoubedi.blogspot.co.at/2011/09/la-cooperation-agile-au-developpement.html
[Amouzou, Bedi] La vie privée et sociale des plus pauvres: indicatrices pertinentes dans les processus d´évaluation des projets de développement (publication en cours)
URL: http://amouzoubedi.blogspot.co.at/2011_05_01_archive.html
[Prince2, URL] Prince2
URL: http://www.prince2.ch
[Intellectual, URL] Photos
URL: http://www.intellectualventures.com/index.php/about/invention-marketplace
[ZEWO, URL] Logical Framework Approach
URL: http://impact.zewo.ch/en/impact
[KIRCHE20, URL]Social-media Strategie
URL: http://kirche20.at
[BOWDOIN, URL]http://www.bowdoin.edu/
URL: http://www.bowdoin.edu/news/archives/1bowdoincampus/006995.shtml
[ArbreApalabre,  URL] Arbre a palabres
URL: http://www.salondessolidarites.org/visitez/programme/arbre-a-palabres
[WERBEAG, URL] Suchmaschine
URL: http://www.werbeage.at/suchmaschinenoptimierung.htm
[MYnextBrain, URL] Learning from experience
URL: http://mynextbrain.com/blog/wp-content/uploads/2010/03/LFE2.gif
[SOCIAL MEDIAL, URL] web-2
URL http://gedankenstrich.org/2011/02/neuere-studien-zu-social-media-und-web-20/
[AGILE, URL] Agile Manifesto
URL: http://agilemanifesto.org/

Setting Key Performance Indicator (KPI) for Knowledge Package for Development

ITIL ®V3 (IT Service Management)
PRINCE2 ® (Projects in Controlled Environments)
Agile Management Innovations
Business Informatics - Diplom-Ingenieur.

Informatikmanagement - Mag. rer. soc. oec

Wirtschaftsinformatik - Bakk.rer. soc. oec

Social Science - DEUG

The purpose of this blog is to provide a conceptual key Performance Indicator for Knowledge Package for Development that I described in my previous paper. A successful Knowledge Package for Development should be carefully targeted towards its audience, with the right mixture of delivery, simplicity, elegance and sustainable communities’ development innovations through the right knowledge formats and the right socio cultural infrastructures.

Setting suitable Key Performance Indicators for measuring Knowledge Package for Development through participative and collaborative approaches including  the target community is probably the best strategies of determining and delivering the right knowledge package format and its  right socio cultural infrastructures. 

We agreed that only knowledge comes from experience as said by Albert Eistein. The great challenge is that this "knowledge" could still be sample information, if there is no effort and willingness to share,  to deliver, to manage, to adapt, to operationalize, to integrate and to assimilate correct this knowledge into local practices in its actual development environment, and,  to find the right socio cultural knowledge infrastructures to support this knowledge at the right place and at the right moment. Knowledge is information that's adapted to a purpose.

For example, we spend huge funds in a remote area on knowledge sharing portal for medicine or on sustainable envinronment development purpose that do not meet excepted development performance because of the lack of the access to internet, the lack of local skills, the lack of local knowledge management and the lack of the required socio cultural infrastructures to deliver, to manage and to update correct at the right place and at the right moment  this portal after the program or project exit. 


There are significant progress. But the right delivery and the access to the basis resources for all, the right delivery and the  access  to the right Knowledge Management for Development  and its socio cultural infrastructures at the right place and at the right moment are absolute  keys in the knowledge management for development  to achieve and to support the Millennium Development Goals (MDGs).

Key performance indicators may be used to measure the knowledge package business case activities so we can tell whether the knowledge package business case is heading in the direction we had planned because it may be  difficult to manage what we may not measure. Key performance indicators may  track the delivery of the Knowledge Package’s daily activities (input, output, outcome and benefit).

Before driving the performance of a knowledge package business case we need to have a clear picture of the core processes. We must develop clear structures that show the major steps we must go through to generate the knowledge package´s scope and its revenue.

Learning from experience

Learning from experience permeates to review a previous or a comparable knowledge package business case to see if lessons learned could be used. The knowledge package should continue to learn when the knowledge package production progresses. Possible lessons should be included in all reports and previews. The knowledge package business case should pass on lessons and measure through specific performance indicators.

Source([MYnextBrain, URL])

Setting Key Performance Indicators knowledge package for development requires learning from experience. These indicators may allow the development of flexible emergent knowledge measurement that use flexible approaches to analyze, to understand, to create,  and to deliver  innovative knowledge for development´s measurement approaches that support new ideas and methods. This may include steps like:

Knowledge package scope

Understanding the knowledge package business case model  and the scope is important when setting   key performance indicators for knowledge for development. What knowledge package do we want to create, who will use the knowledge package, why do we create the knowledge package, and how do you make a profit on the using and transferring.

To produce a knowledge package business case we may ask some questions like  why do the community needs this knowledge package, and how do we make a profit from creating, delivering and  sharing this knowledge package.

Before building a new knowledge package we need to have a clear picture of the core processes of this knowledge package. Here are some straightforward questions to analyze the knowledge’s potential before starting.

Why do we produce this knowledge package?

Which knowledge package business case model we need?

Which target community we have to deal with?

How do we find resources and connect with partners on the knowledge package topics?

How do we collaborate with the target community?

How do we share the knowledge in target the community?

How can we connect the knowledge with others in the target community?

How do we set up the right knowledge format?

How do we set up the knowledge sharing and transfer center?

How to go with the local knowledge infrastructures and potential?

How to integrate the knowledge package the actual environment?

How can we fund and support a regular this knowledge package?

The answers to these questions may  help to outline the knowledge package business case. 
This may include:

• Identify the most important facts surrounding the knowledge package business case
• Identify the key knowledge package business case issues
• Specify alternative knowledge package  business case courses of action
• Evaluate each knowledge package business case course of action
• Recommend the best knowledge package business case course of action

Discuss with the target community

This may includes:

• Cooperation
• Collaboration
• Participation
• Friends
• Stakeholder
• Feedback
• Listing
• Involvement

Understand the requirement

• Situation
• Scope
• Environment
• Knowledge business case

Build the knowledge business case

• Desirable
• Viable
• Achievable
• Measurable
• Utility (fit for purpose)
• Warranty (fit for use)
• Worth the continued updating

Work with target community

To identify:

• Real life story
• Community elders sharing
• The right knowledge scope
• The right knowledge format
• The right knowledge infrastructures
• The right knowledge sharing and transfer strategy
• The continuous knowledge upgrades strategy and policies

Listen to the target community  

Through:

• communication 
• Communities needs
• Local or regional committee
• Local government
• Direct participation
• Collaboration
• Feedbacks.
• Involvement

This may enhance the knowledge packages ideas instead of pushing it in its actual environment. For example, local people could advise if the knowledge packages ideas are correct or wrong.

Evaluate the infrastructures

Through:

• Local potential socio cultural knowledge infrastructures
• Blog/Website
• Social Channels
• Social Media
• Picture
• Engagement
• ICT infrastructures
• Palaver tree
• Buildings
• Development centers
• Physical knowledge platform

Analyze the access

 To identify:

• Basis resources
• Delivery strategies
• Socio cultural infrastructures
• Right knowledge package
• Right knowledge package´s formats
• Right infrastructures that support this knowledge

Evaluate the format

Through:

• Virtual portal
• Media
• photos
• Video
• Book
• Voice
• Theatre
• Discussion
• Local knowledge resources format
• Communities’ activities

This may help to identify the right format and to show the benefits of the knowledge business case so to find the ways to learn what communities think about.

Do nothing, do something, and do minimum

• Start small
• Assess
• Keep it clear
• Keep it easy
• Collabore with ocal communities
• Avoid complex theory&management style
• Experiment the knowledge business case
• Listen to communities
• Focus on communities interests

Follow and manage change

• Question
• Query
• Idea
• Observation
• Concern

Keep supporting

• Adaptation
• Right resources
• Right format
• Amelioration
• Measurement
• Evaluation
• Assessment
• Attention of potential
• Attention of new requirement

Keep updating

• Designing new knowledge business case
• Innovation
• Designing new knowledge format
• Designing new knowledge infrastructure
• Designing new knowledge business case
• Stay actual
• Eager of progress
• Building knowledge network
• Share resources
• Highlight events
• Training updates
• Blog posts
• Ask and answer questions.

Technique

• Knowledge-based planning technique
• Focus on social attention
• Establishing clearly the knowledge package business case
• Determining the knowledge scope boundary for the Plan
• Preparing the foundations for Work knowledge package
• Articulating responsibilities for creating, reviewing, and approving the knowledge package business case

Content

• Community’s expectations
• Standards and processes
• Prioritized
• Relevant content
• Gaining a better understanding
• Knowledge of local knowledge management practices
• Acceptance Criteria
• Learned

The knowledge package for development´s content must be kept very simple. It may focus on the right local information system and on the right information format to share easily its content

Skills

• Handle the knowledge package
• Sharing and transfer
• Enhance
• Exploit
• Scope

It depends on the skills and the local available knowledge infrastructures and potentials. For example, if local communities  possess and have the skills to handle effective information and communication technologies to share the specific knowledge, then we could focus the knowledge package for development´s scope on virtual portal.

Otherwise the knowledge environment must be focused on the local knowledge infrastructures, resources and the local knowledge sharing format.

Face to face

• Development center meetings
• Palaver tree
• Team
• Decisions
• Discussions and problem solving place
• Harvest celebrations
• Festivals place
• Stories place
• Consensus place
• Review place

For example, the upgrading of a knowledge package may be done through regular knowledge development meetings or forums including external knowledge providers, partners and stakeholders. This encourages the culture of knowledge-sharing and consensus building through local or regional knowledge development exchange center.

Language  
This may include:

• Knowledge package for development language´s scope
• Local language
• Community’s language
• Official language
• Dialects…

There are people who are unable to read, even in local languages. Language is major barriers to deliver, to share and to transfer knowledge. To resolve these language barriers the knowledge package scope must be developed according to the target community’s language capacity and format.

Format

• Virtual portal
• digital
• Oral
• Physical
• Medias

Technical Infrastructures

• ICT Infrastructures
• Web applications
• telecentre
• Television                                     
• Radio
• Mobile
• Databases
• Collaborative software
• Virtual platform
• Online conference and communication
• Social media Platform

ICT infrastructures enable knowledge transfer and knowledge sharing. If ICT infrastructures are available in the target community so the development of the knowledge package scope  could be based on web-based or social media format otherwise it must be based on the local traditional knowledge sharing infrastructures and format.

Non-technical Infrastructures

• Palaver Trees
• Story place
• Group discussions
• Collective communication place
• Development centers
• Traditional knowledge sharing centers
• Problem solving place
• Festivals place
• Group consensus place
• Final decision place

KPIs for knowledge package

Key performance indicators are measurements used by a knowledge package business case to drive performance. It may vary from knowledge package business case to knowledge package business case.  Key performance indicators must increase knowledge delivery activities and measurements. If we are not measuring we are not managing.  

The primary purpose of key performance indicators   for each knowledge package is to give the knowledge package business case owner the right  information about the package that  may help to make the best decisions about how to develop and to roll it out.

Additional benefits include helping the knowledge package productions team to understand what is important to the knowledge package business case´s success. This ensures that knowledge package producers and consumers are working together to make the knowledge package business successful.

For example, setting up a local system for recording community knowledge´s complaints,  and the reasons  of doing that outlines the knowledge package production team’s attention on improving the knowledge delivery  and transfer services.

The use of key performance indicators  helps to break the knowledge package business objectives or goals down into smaller more manageable parts.

Mapping the knowledge package core Business processe

This may include steps like:

• Data
• Processes
• Information
• Knowledge
• Wisdom
• Perception
• Reason
• Emotion

 Establishing Roles, Responsibilities

This may include people like:

• Knowledge institution
• Knowledge organization
• Knowledge package board
• Knowledge package producer
• Knowledge package customizer
• Knowledge package connector
• Knowledge package support

Establishing the critical Success factors

This may include:

• Knowledge scope
• Knowledge infrastructures
• Knowledge format
• Knowledge resources
• Knowledge potential
• Knowledge cultures
• Knowledge environment
• Knowledge update concept

Choose the basis

This may include:

• Decision
• Process
• Output
• Outcome
• Benefit

Setting the KPI

This may include:

• input
• environment
• Business case
• Process
• Output
• Outcome
• Benefit
• Availability/resources
• Communities

Setting the knowledge package target

This may include:

• Performance levels
• Focus
• Alignment
• Goals
• Achievement
• Implementation
• Assumption
• Motivation

Review the knowledge package

This may include:

• The Reviewer
• Producer
• Consumer
• Support group
• Stakeholder

Benefits

 

Adopting performance measurements for knowledge package permeates to facilitate the effective delivery of the knowledge package business case. It ensures that  the knowledge package business case   is still worth in  it  actual environment .  These benefits may include:

Managing knowledge package for development delivery

This may include:

• Define and accept the  knowledge package for development format
• Define and accept the knowledge package for development infrastructures
• Execute the knowledge package for development
• Deliver the knowledge package for development
• Agreed updating and supporting frequency for the knowledge package  development

Motivation

This may include:

• Performance 
• Management
• Formulation 
• Coherence
• Strategy and objective
• Efficiency
• Effectiveness

These may help to find right out what we are expected from the knowledge package.

Controlling

This may include:

• Doing the right thing
• Control
• Measurement
• Assesment

Good issue management procedure

This may include:

• Capture
• Examine
• Propose
• Decide
• Implement

Budgeting

This may include:

• Purchasing better socio cultural knowledge infrastructures
• Purchasing better knowledge format
• Better understand the situation.
• Cost-effective

Common goals 

This may include:

• Focus on people’s thinking and work
• Common vision of accomplishment
• Creativity in developing better ways to achieve the knowledge package goal
• Quick feedback
• Output, focuses on improving
• Outcome, focuses on motivation

Celebration

This may include:

• This may include:
• Celebration to improvement
• Leading the celebration
• Motivation,
• Learning-sharing

Promotion

This may include:

• Competence
• Value of development
• Promotion
• Target communities convinced

Learning

This may include:

• Right processes,
• Right information format
• Right collaboration and participation

Improvement

This may include:

• Development performance
• Improvements.
• Output
• Outcome
• Benefit

Setting knowledge agenda call

This may include:

• Status Update
• Main knowledge sharing and transfer issues
• Major knowledge sharing and transfer in the past period
• Major knowledge sharing and transfer expected in the next period
• Quality assurance

Examples

In the following table I try to set some examples of performance Indicators parameters to measure the production and delivery of knowledge for development :

Performance
Availability of the right knowledge package. This may base on the right infrastructures and the right format with respect of the actual environment	Accesses to the right socio cultural knowledge infrastructures. Integrating and assimilating  knowledge package to the corresponded environment	Arrangement and classification of knowledge infrastructures  Knowledge may be arranged in such a way that it facilitates finding the right knowledge infrastructure and its formats	application of  the knowledge package Package must be focused on its scope and objectives applied according to the knowledge package business case with respect of the community’ needs and community´s environment
awareness of evaluation of the knowledge package Awareness of being evaluated may contribute to increase knowledge upgrading, communities collaboration and participation	baseline for the knowledge package maturity comparing actual results to a previously knowledge package set baseline	Access to the new knowledge no barrier to access and to transfer  the new knowledge package	Format enabling creative knowledge package objectives of the knowledge package  enable infrastructures for creative knowledge formats,  support  flexible the knowledge activities,  knowledge sharing and transfer process
readability flexible and adaptable knowledge package to a target community through collaboration and participation work	usability usable and available knowledge package to the target through right infrastructures and right format	re-use reusable and transferable knowledge toward target communities	re-use knowledge package reusable and transferable knowledge package toward target communities
Best practices	Knowledge effect	Individual experience	success stories
cooperation with knowledge experts, knowledge organization  and target communities during all the process to find the right knowledge infrastructure and the right format	Knowledge sharing culture,  adoption evaluation process to see the positive  progression of the knowledge effect	Communities  satisfaction the communities  are satisfied with the knowledge package	Communities success knowledge sharing success among communities compared with previously
distribution of knowledge easy distribution of the knowledge  package within the target communities	Format Knowledge package available in different local knowledge format and supports the local knowledge potential and resources	Social value positive effects of the knowledge package within the target community increases visibility and  increased communities social value	efficiency & visibility within the target community knowledge package increases the well-being of the target community
Knowledge produces satisfaction positive effect, positive social impact of the knowledge package compared to previous community´s life	Knowledge expertise available target community  supports manages efficient the new  knowledge package for the local sustainable development purpose	Local participation local community are involved in the outline of the  knowledge package business scope	Knowledge package Innovation new knowledge package increases knowledge innovation within local communities
Communities  satisfaction increasing satisfaction within the target communities  situation due to facilitated information sharing	New knowledge package  activity new knowledge package activities increase	Knowledge  package sharing and transferring knowledge package sharing and transferring per measurement interval increase	business case   knowledge package business case  contributes to the local sustainable development efforts
motivation	activities	networking	management
usefulness of the knowledge package contribution	Usefulness of  knowledge  activities management	increasing possibilities for networking with external, internal  knowledge partners and others communities and organization	increasing  of  Knowledge package sharing, preferably an increase due to well managed knowledge package
profitability new knowledge  gained from knowledge package base	quality usefulness of the knowledge format and infrastructures found, possibilities of re-use of the knowledge package	query guidance sufficient instructions and guidance within knowledge package. This enables quick knowledge sharing	relationships relationships established due to knowledge sharing, transferring & networking
response time real response times of finding information due to the knowledge format and its infrastructures	return on investments knowledge  package business case represents value of money	scope re-use reuse of new knowledge package scopes among other communities	Revenue gained/saved revenue gained due to the right knowledge package business case
sharing knowledge sharing increases amount communities and regions	support ratings identification of the  knowledge package sharing, transferring  and support and update function ratings	support from management knowledge package supporting and upgrading  from knowledge management	Support incidents Supporting  knowledge change, update coming from the use of the knowledge package in actual environment
Defect problem submitted due to the operationalization  of the knowledge package	time, money &personnel time s Savings resources  due to well managed knowledge package through the right format and the infrastructures	time to meet communities needs communities  are quickly satisfied with the knowledge package  solution	usability useful of the knowledge package and the impacts on the well-being of the target communities

Conclusion

Using key performance indicators to measure the performance knowledge package helps to identify potential problems. When measuring knowledge package activities it is important to take action based on the local knowledge resources and potential we are identifying and gaining.

We need a knowledge package scope to ensure that we take action based on what our key performance indicators are telling us.  We also need to continually assess the usefulness of the key performance indicators we are using as the knowledge package may be updated on a regular basis. The key performance indicators may vary from development area to developement area. If a key performance indicator is no longer useful we must stop use this one.

No knowledge package business case remains static. It may change with the time and  this with the development of the target community. So the knowledge consumer environment is always changing and we need to change the knowledge package with its actual develpment environmemt.  The use of key performance indicators helps us to manage correct  this change and to stay efficiency in front.

Setting suitable Key Performance Indicators for measuring knowledge package for development must be driven by the target community. Collaboration and participation are probably the best processes to use. And Assessing regular feedback from the target community is probably the best way of determining whether the Knowledge package stays useful or not.  

You may be interested in the following papers:  Agile knowledge Package Quality Policy: It is the Right Delivery and the Real-Time Access to the Knowledge for Development!,  Knowledge Package for Development, Creating decentralized knowledge management and transfer culture for development

Author, Amouzou Bedi,  sample paper,  contact on linkedin. I will try to update this paper on a regular basis if  a need arises. Please If  you  have a suggestion and feedback with regards to this paper, please feel free to contact me. Thank you in advance for your collaboration.

References

[Amouzou Bedi] Knowledge Package for Development

URL: http://amouzoubedi.blogspot.co.at/2012_10_01_archive.html

[Amouzou Bedi] Creating decentralized knowledge management and transfer culture for development

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