Montag, 19. Mai 2014

The Use of Agile, Project Management, Prince2, and ITILV3 for Business Applications Contract, Operation and Support Management

ITIL ®V3 (IT Service Management)
PRINCE2 ® (Projects in Controlled Environments)
Agile Management Innovations
Business Informatics - Diplom-Ingenieur.
Informatikmanagement - Mag. rer. soc. oec
Wirtschaftsinformatik - Bakk.rer. soc. oec
Social Science - DEUG

Project management

The Project management is defined as the process and activity of planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals in scientific or daily problems


Agile software development is a group of software development methods based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams.


PRINCE2 (an acronym for PRojects IN Controlled Environments) is a de facto process-based method for effective project management.


ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

Project Management Vs. Agile

Each project starts by a project´s need and description.  The project description must be done in collaboration with all party particularly with the end user.
The  constant customer/end user collaboration during  and after the project description provides great opportunities to motivate and to understand well the project´s  scope and its requirements,  the services support  as well as  to measure project success by gauging the level of customer/end user satisfaction throughout each life cycle of the project.

Agile Vs. Prince2

The project description is a startup of any project.  It is a sample project Initiation Document.  It is the raw material.  The projection description is like an input to a production process for subsequent modification and transformation into a finished business good. Once the raw material (project description) is available we need to translate it into the right business case. 

The PRINCE2 offers  great templates scenarios to translate projection description into business case and follow. Please note that in PRINCE2 business case is a component of the Project Initiation Document and lies at the heart of every PRINCE2 project.

Prince2 Vs. ITILV3

The choice of sustain IT systems and react to change that support your projection description are  vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to your project change.

To focus on the project business value, good ROI, speed to market, and delivery of solutions in response to  the change , the IT services must be aligned to the needs of the business and underpin the core business processes. ITILV3 provides guidance on how to use IT as a tool to facilitate business change, transformation and growth.

Example: The use of Agile, Project Management, Prince2, ITILV3 for the decision on Business Applications Management.

Appropriated Methodology
1. Project: Business Application Contract  Management
Project Description
Agile and  Project Management
2. The translation of the  Project Description into Business case
The production of  Business case by using an appropriated Business  case template
3. The choice and the support of the business applications products
·         Research and Documentation
·         Production of template for testing the applications products and deployment
·         Evaluation and measure
·         Agreement on Service level support, operation level support of the applications products

Agile, prince2, ITIL V3
4. Continuous Contract improvement
Step Management PDCA (plan–do–check–act/adjust)
Agile, Project Management, prince2, ITILV3


The traditional project description is a first guideline of the project management. To enter the project description into the market, we need a business case.  Also IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery  and support of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change.

Understanding and employing  Agile, Project Management, ITILV3, and PRINCE2 together can provide the potential for a well-run business applications management Contract, Operation and Support  which is responsive to change and will not halt progress.


[1] Implementing Information Security Management System and Auditing

[2] Agile Strategy: the power of human factors in the design and support of your business applications management   

[3] The Main differences between Output, Outcome, Benefit, Monitoring, Evaluation and Auditing

[4] IT Financial Management – from the what to the how

[5] Information Management System AudIT Start-up

[6] The Main differences between Output, Outcome, Benefit, Monitoring, Evaluation and Auditing

[7] Publications: papers and books

[8] Plugged In Agile and PRINCE2 – Part 1

[9] How to manage the tension between agility and discipline in IT


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